Since the product is fully customised we will unfortunately not be able to cancel your order.
If you have received the product in a damaged, broken, defective or not usable condition, you can contact our customer support via email at info@mypuducherry or call us on. You will have to email us proof of the product condition in the form of images or videos. Once approved, the product will be replaced for free. Our products are customised on order, and the replacement will be shipped in 1-5 days.
If product is unavailable or shipped incorrectly, the refund will be processed from our end within 1-3 business day from the time the returned shipment is received by us. The refunded payment will show up in your payment method in anywhere from 3-5 business days.
Return and Refund Not Applicable for:
When you place an order, you will be asked to confirm certain details like the item’s size, design, model and spelling. Failure to provide accurate information does not qualify for exchange or refund. Hence, we do not accept returns or exchanges for your selection of incorrect items, sizes, and model.